Welcome to Ossenthe . These terms and conditions shall govern your use of our web site and the sale of our watches. By purchasing or using any of our services, you agree to be bound by the terms included herein. If you do not agree with such terms, you should not continue with any transaction.

1. Introduction

Ossenthe is a Hong Kong-based company that sells quality watches. These terms and conditions apply to all sales conducted within the HKSAR. We retain the right to change these terms and conditions at our discretion. Changes will be posted on this page and apply to future orders.

2. Domestic Shipping Only

Ossenthe only provides shipping services within Hong Kong.  We do not accept international shipping at present. All orders will be processed and shipped to addresses within Hong Kong only, for which we will maintain fast and efficient delivery for our local customers.

3. Payment Method

We accept Cash on Delivery only. Such a payment method ensures to provide our clients with security and convenience. Currently, we do not accept any other method of payment including credit/debit cards or any other online payment.

4. Product Availability

We will constantly try to ensure that any information displayed at the website regarding the stock is exact. However, a product may go out of stock at any moment without notice and Ossenthe reserves its right to cancel the order if an item becomes out of stock when the order is being processed. You would be notified of the cancellation and no payment would be collected.

5. Order Processing and Delivery

All orders will be processed in 2-3 business days. Delivery within Hong Kong will take 5-7 business days, depending on the location. While we would like it to arrive in good time, sometimes due to external factors such as weather conditions or logistics, it may take longer than expected.

6. Return and Exchange Policy

To make your shopping experience more convenient, we want you to be completely satisfied with the purchase. Should the product be defective or of inferior quality,you can return or exchange it within the first 7 days since product receipt.  Again, only if the watch remains new with its original condition and packaging. For the return processing, please contact our customer service team.

7. Personal Data Protection and Privacy

Ossenthe respects your privacy rights and observes the Personal Data (Privacy) Ordinance of Hong Kong.

7.1 Data Collection

We only collect information that is required to complete your order and enable delivery. Some of the information we collect includes names, contacts, and delivery addresses. Since we only deal in cash, we do not store or process online any kind of payment details.

7.2 Not Sharing with Third Parties

Ossenthe ensures that your personal information will never be forwarded to third-party marketing and advertisement or for any other purpose. All your data are used solely for processing the order and enhancing your customer experience. We do not sell, trade, or rent any information outside.

7.3 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access or misuse. In spite of all these precautions, you should also be aware that no one method of transmission over the internet, or electronic storage is 100% secure. You shall access our services at your own risk.

8. Limitation of Liability

Under no circumstances shall Ossenthe be liable for indirect, incidental, or consequential damages arising out of using our product and/or service. In every case, liability is limited to the amount you paid for the product.

9. Warranty

All of the watches by Ossenthe have a limited 12-month warranty that covers manufacturing defects. The warranty does not cover damages that arise through misuse, accidental damage, or normal wear and tear.

10. Governing Law

Hong Kong’s law shall govern the terms and conditions. Any controversy or dispute of whatever nature that arises shall be settled by the courts of Hong Kong.

11. Modifying the Terms and Conditions

Ossenthe has the right to alter these terms and conditions at any point. Changes will be published on this page and will apply to future transactions. Continued use of our services after any changes posted here indicates acceptance of the revised terms.

12. Contact Information

If you have any concerns or issues related to these terms and conditions or need to clarify an order, contact our customer service department at [email protected].